Q1: What is this platform all about?
We are a multivendor e-commerce and delivery platform that connects buyers to a variety of sellers offering goods and services. We also manage the delivery of products directly to your doorstep through our verified riders.
🛍️ VENDORS FAQ
Q1: How do I become a vendor on the platform?
Simply click on the “Become a Vendor” button, fill out your store details, upload your valid ID, and start selling. You can list your products and start selling.
Q2: Are there any fees for listing my products?
No listing fees! However, we charge a small commission on every successful sale to cover transaction and withdrawal fees (Don’t worry, the charges are very minimal).
Q3: How do I get paid?
Payments are made directly into your wallet on our platform. You will have to add your bank account so that you can receive your money when you “Request Withdraw”. Pay-outs are processed within 12-24 hours after a successful delivery.
Q4: How do I manage my orders and inventory?
You can manage your store through your vendor dashboard. There you can update stock, track orders, view sales reports, and respond to customer inquiries.
Q5: Who handles product delivery?
Our network of verified delivery riders will handle logistics. As a vendor, you’ll get notified when a rider picks up your order and when it’s delivered.
đźš´ RIDERS FAQ
Q1: How do I register as a rider?
Click on the “Join as a Rider” link, complete the sign-up form with your valid driver’s license or ID, upload your vehicle documents, our support team will call you to come to our office for inspection and documentation before you are finally approved.
Q2: What kind of deliveries can I handle?
Depending on your vehicle type (bike, car, van), you will be assigned appropriate deliveries, including food, fashion, electronics, and more.
Q3: How do I get notified of a delivery?
Riders receive real-time notifications through our mobile app. You can accept or decline jobs based on availability.
Q4: When and how do I get paid?
Riders receive instant earnings into their rider wallet after successful deliveries. Withdrawals can be made daily to your registered bank account.
Q5: What happens if a delivery fails?
In case of a failed delivery (e.g. customer not available), return the item to the vendor or designated return hub. Our customer service team will guide you through the process.
đź›’ CUSTOMERS FAQ
Q1: How do I place an order?
Browse products, add items to your cart, and proceed to checkout. Choose your delivery option and make payment. Your order will be processed immediately.
Q2: How long does delivery take?
Delivery time depends on your location and the vendor’s dispatch schedule. Typically, same-day or next-day delivery is available for most products.
Q3: Can I track my order?
Yes! Once your order is picked up, you’ll receive real-time tracking updates via SMS, email, or through your account dashboard.
Q4: What payment options do you support?
We accept card payments, bank transfers, wallet payments, and payment on delivery in select areas.
Q5: Can I return or exchange a product?
Yes, you can. Returns are allowed within 1-3 hours of delivery for eligible products. Make sure the item is unused and in its original packaging.
Q6: Who do I contact for support?
You can reach out via live chat, email support@saurixpress.com.ng, or call our hotline. We’re available 24/7 to assist you.
