At SauriXpress, we are committed to ensuring customer satisfaction by delivering quality products from our vendors and a smooth delivery experience. Our Return & Refund Policy outlines the terms under which an item can be returned or a refund may be processed.
1. Item Review Upon Delivery
- All customers are required to inspect and confirm the condition of their order before the delivery personnel leaves.
- If there is any defect, damage, or mismatch, kindly notify the delivery personnel immediately, and they will record the concern for immediate action.
2. Return Window
- Customers have a maximum of two (2) hours after receiving their item to report an issue and request a return.
- No returns will be accepted beyond the 2-hour window after delivery has been marked as successful.
3. Return Conditions
- To be eligible for a return:
- The item must be unused and in the original packaging.
- A valid receipt or proof of purchase must be presented.
- The item must match the condition reported in the return request.
4. Non-Returnable Items
The following items are excluded from returns:
- Personalized or customized products
- Perishable goods (food, flowers, etc.)
- Undergarments and hygiene-sensitive products
- Digital downloads or e-products
5. Return Process
- If a return is valid, our delivery personnel will schedule a pickup or the customer may return the item to the store/vendor as instructed.
- Upon receipt and verification of the returned item, a refund will be processed within 3–7 business days.
6. Who to Contact
- Customers can:
- Call the vendor/shop owner directly for vendor-specific issues
- Or contact the SauriXpress Support Team at:
- �� +234 [07018895178]
- ✉️ support@saurixpress.com.ng
- �� Via the live chat feature on our app or website
7. Fraud & Abuse
SauriXpress reserves the right to reject return requests if there is evidence of misuse, fraud, or policy abuse.
Updated 19th May, 2025.
